Thanks for seeing my writer's page on Amazon.com. I have been writing the post Guide to Computer User Service since 1998. The present variant is that the 6th, which is available starting mid-September, 2014. I appreciate the feedback. Your comments has made every edition an improved publication, with resources for user support specialists.
The company website for the 6th edition is www.cusweb.com, or, for its 5th version, www.cus5e.com. The sites include links to all of the web resources listed in ON-THE-WEB features in the novels.
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