Jeanne Bliss Reviews
I Help Businesses Grow, By Enhancing Customers' Lives.
A passionate customer experience professional, Jeanne Bliss pioneered the Use of the Chief Customer Officer, holding the first ever CCO function for over 20 years at Lands' End, Microsoft, Coldwell Banker and Allstate Corporations.
Reporting to each organization's CEO, she transferred the consumer to the strategic agenda, making transformational changes to each brands' client experience. She's driven achievement of 95 percent loyalty rates, improving customer experiences.
She's now the President of all CustomerBliss, in which she guides the C-Suite and Chief Customer Officers round the world on earning company growth by improving clients' lives. Her customers include: AAA, Johnson & Johnson, Brooks Brothers, Bombardier Aerospace, along with Kaiser Permanente. She's a sought after speaker and thought-leader, along with co-founder of the Client Support Professionals Association.
Chief Client Officer 2.0 is now Jeanne's third publication. Her past, bestselling novels would be "I Love You More than My Dog : Five Groups that Drive Extreme Customer Loyalty in Good Times and Bad," and "Chief Customer Officer: Getting Past Lip Service to Passionate Action."
Jeanne Bliss has 3 products available for sale in the category of Books.
Jeanne Bliss is rated 8 out of 10 based on 160 reviews.
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Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine
"I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Go...