The Best Call Center - January 2020
Based on the analysis of 6,699 reviews.
Top Call Center Brands
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Brad Cleveland is known worldwide as a thought leader in client relationships, customer services, and also the communications economy. An experienced consultant, speaker, and author, he's worked in 45 countries and over 60 countries, along with his clients have included many of now’s service leaders—Apple, HP, American Express, USAA, Coca Cola, along with others. Heor#x2019;s also advised governments in the Uk, Australia, Germany, Canada, and the USA.
Brad is author and/or editor of eight books, and is recipient of an Amazon.com best selling award. His books and articles have been translated into over a dozen languages. He has appeared in The Wall Street Journal, Quick Company, Inc.. Magazine, Forbes, U.S. News and World Report, CNN Money, Kiplingers, the Los Angles Times, Washington Post, Financial Times, along with the New York Times, in Addition to on major tv programs (PBS, CNBC, Fox, MSNBC, and many others), NPR’s All Things Considered, and the provincial programs of several airlines. He's received numerous industry awards from the customer service area, and was nominated for the prestigious Computerworld Smithsonian 21st Century Pioneering Award.
One of the first partners in and past President and CEO of the global Customer Management Institute (ICMI), Brad grew the firm to a global industry leader that's now a part of United Business Media (London: UBM.L). Together with his work as author and a speaker, Brad acts as Senior Advisor to ICMI; #x, alongside ICMI &2019;s staff, he can bring an unparalleled depth of resources and support for any project.
Brad resides in Sun Valley, ID (located in the middle Rockies) with his wife of 23 decades, Kirsten, and their daughter Grace. He loves skiing and mountain biking is a private pilot, and has logged an estimated five million miles. See all Brad Cleveland products
Randy has more than 25 years experience building, managing, and top customer support organizations and has got a reputation for supplying information based on over two years spent in the call centre trenches. He's led service organizations which range from little start-ups with as much as five brokers. Throughout the course of his career he has handled over 20 million phone calls that were incoming. His service strategies and remarks have been profiled in several industry publications,and he is a frequent conference speaker. He live in the San Francisco Bay Area.See all Randy Rubingh products