The Best Customer Experience Mapping - October 2021

Based on the analysis of 24,550 reviews.



Mapping Experiences A Complete Guide to Customer Alignment Through Journeys Blueprints and Diagrams product image


Customer Understanding Three Experience Business product image


The Cult of the Customer Create an Amazing Customer Experience that Turns Satisfied Customers product image


Top Choice Best Value
Mapping Experiences Complete Creating Blueprints ebook product image


The Journey Mapping Playbook A Practical Guide to Preparing Facilitating and Unlocking the Value product image


Customer Journey Mapping Focused Change product image


Users Journey Storymapping Products People ebook product image


Best Seller
Customer Experience 2 2 product image


What Customers Crave Experiences Touchpoint ebook product image


User Experience Mapping Enhance UX with User Story Map Journey Map and Diagrams product image

Top Customer Experience Mapping Brands

James Kalbach

Jim Kalbach is a famous author, speaker, and teacher at design, information architecture, and user experience design. He's currently the Head of Education and Consulting a major whiteboard for digital collaboration, together with MURAL. Formerly, Jim has worked closely with businesses, including Citrix, SONY, Elsevier Science, Lexis Nexis, Audi, and eBay.

Before returning to the US in 2013 after dwelling for ten years in Germany, Jim had been the co-founder of the European Information Architecture conventions. He also co-founded the IA Konferenz series in Germany.

Jim’s plays jazz bass in jam sessions and combos at Jersey City, where his currently lives. In 2007 Jim released his first book, Designing Web Navigation (O’Reilly). His second book, Mapping Experiences (O'Reilly), is due out in 2015. He blogs in and tweets in @jimkalbach

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