The Best Customer Experience Mapping - October 2021
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Jim Kalbach is a famous author, speaker, and teacher at design, information architecture, and user experience design. He's currently the Head of Education and Consulting a major whiteboard for digital collaboration, together with MURAL. Formerly, Jim has worked closely with businesses, including Citrix, SONY, Elsevier Science, Lexis Nexis, Audi, and eBay.
Before returning to the US in 2013 after dwelling for ten years in Germany, Jim had been the co-founder of the European Information Architecture conventions. He also co-founded the IA Konferenz series in Germany.
Jim’s plays jazz bass in jam sessions and combos at Jersey City, where his currently lives. In 2007 Jim released his first book, Designing Web Navigation (O’Reilly). His second book, Mapping Experiences (O'Reilly), is due out in 2015. He blogs in http://www.experiencinginformation.com and tweets in @jimkalbach